Operationalizing mass customization in manufacturing SMEs : A systematic literature review


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Bouchard, S., Gamache, S. et Abdulnour, G. (2023). Operationalizing mass customization in manufacturing SMEs : A systematic literature review. Sustainability, 15 (4). p. 3028. ISSN 2071-1050 DOI 10.3390/su15043028

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With the emergence of the fourth industrial revolution, market globalization, and growing customer demands, companies are being forced to rethink their ways of doing business to remain competitive. Small and medium-sized enterprises (SMEs) in the manufacturing sector must also adapt to personalized customer demands. This context forces companies to migrate towards mass customization. The literature proposes several strategies for adapting to this new paradigm but does not offer an implementation sequence for successfully operationalizing mass customization within an SME. Based on a systematic review of the themes surrounding Industry 4.0 and mass customization in the literature, this article aims to highlight the different strategies and factors to be put in place to successfully implement mass customization. This research reveals the lack of a prioritization of factors that favour the operationalization of mass customization. Lastly, the literature does not detail the tools and their levels of maturity resulting from the factors to be implemented. This article highlights the gaps in the literature related to mass customization.

Type de document: Article
Mots-clés libres: INRPME Industry 4.0 SME Agility Modular design Mass customization Modularity Digital transformation Supply chain
Date de dépôt: 15 janv. 2024 15:09
Dernière modification: 15 janv. 2024 15:10
Version du document déposé: Version officielle de l'éditeur
URI: https://depot-e.uqtr.ca/id/eprint/11088

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