A knowledge-based framework for developing smart interfaces for smart service systems


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Nguyen, M. T., Le Dinh, T. et Vu, T. M. H (2023). A knowledge-based framework for developing smart interfaces for smart service systems. Journal on Information Technologies & Communication (1). pp. 30-37. ISSN 1859-3534 1859-3526 DOI 10.32913/mic-ict-research-vn.v2023.n1.1219

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Nowadays, smart service systems are value co-creating configurations of people, technologies, organisations,and information that are capable of in-dependent learning, adaptation, and decision-making. They are propelled byunprecedented advancements in connectivity, sensors, data storage, computation, and artificial intelligence. One of thekey challenges faced by those systems is how to provide smart interfaces, which can assist business users with limitedknowledge in business analytics in gaining business insights from business data. For this reason, this paper proposes aknowledge-based framework for developing smart interfaces for smart service systems, which will assist business usersin exploring business data to gain business in-sights and subsequently make better business decisions to promote valueco-creation. A prototype with simulation data has been developed and presented as a running example to illustrate how theproposed framework can be applied to create an effective smart interface for a typical smart service system: a customer intelligence system.

Type de document: Article
Mots-clés libres: Smart interface design Smart service systems Customer intelligent systems Service-oriented approach INRPME
Date de dépôt: 04 janv. 2024 14:34
Dernière modification: 04 janv. 2024 15:08
Version du document déposé: Version officielle de l'éditeur
URI: https://depot-e.uqtr.ca/id/eprint/11067

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